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UK & EU Delivery & Returns

 UK Delivery Information 

wormers-maps-uk-small.jpg

 

Delivery Charges and Details.

 

Sent Via

Weight of Total Order

England Wales Zone A Charges

Lower Scotland Zone B Charges

Highlands Zone C Charges

Isles & NI Zone D Charges

Ireland Zone E Charges

Royal Mail

0-2kg

£0

£0

£0

£0

 

Courier

2-25kg

£0

£3.99

£9.99

£12.99

£15.99

Courier

25-50kg

£0

£6.99

£14.99

£18.99

£24.99

Courier

50-1200kg

£0

£15.99

£25.99

£34.99*

£40.99*

*Only able to ship upto 75kg to * zones

If you use our free postage or pay our standard delivery fee subject to zone area charge. The order will be processed and dispatched through either our Royal Mail service or Eco courier service for larger parcel orders. The eco service is a 2 - 4 working days delivery service subject to zone of delivery and stock availability.

Orders placed before 1pm (Mon-Fri) will be processed same day and aimed to be dispatched the same working day (subject to stock availability at Wormers-Direct). Any items dispatched directly from our suppliers may require an extended delivery date, this will be advised at confirmation of order.

The delivery service providers we use operate between 8am to 7pm

Next Working Day Service is available to Zone A & B, subject to stock availability please call 01423 332134 for next day service upgrade. 

The next working day delivery service operates on a courier service system and 1 working day pallet delivery service, orders placed before 3pm (Mon-Fri) will be processed and aimed to be dispatched the same working day (subject to being in stock at Green-tech).

Any items dispatched directly from our suppliers may require an extended delivery date, this will be advised at confirmation of order.

Please note on next day deliveries we shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. For example delivery companies being delayed due to traffic incidents, breakdowns, misrouted or weather conditions.

European Delivery Information

wormers-maps-euro-small.jpg

 

Sent Via

Weight of Total Order

Zone 1  Charges

Zone 2 Charges

Zone 3 Charges

Zone 4 Charges

Parcel Force

0-2kg

£17.99

£14.99

£40.99

£60.99

Parcel Force

2-15kg

£29.99

£22.99

£55.99

£75.99

Parcel Force

15-30kg

£35.99

£30.99

£60.99

£85.99

 

European Deliveries 

We are happy to deliver to the EU countries on the map above providing that products are authorised in those countries and that there are no restrictions on obtaining the products you are ordering in your part of the EU. If you use our European postage services the order will be process and sent out through either our Royal Mail service or Parcel Force Eco service for large parcel orders. The standard delivery time for EU deliveries is a 4-10 working days subject to zone of delivery and stock availability.

Orders placed before 1pm (Mon-Fri) will be processed same day and aimed to be dispatched the same working day (subject to being in stock availability at Wormers-Direct). Any items dispatched directly from our suppliers may require an extended delivery date, this will be advised at confirmation of order.

There is information available here which will help to ascertain information about the products you are ordering:
European Commission website - http://ec.europa.eu/health/documents/community-register/html/index_en.htm This is a list of centrally authorised products, whereby a product is issued with a pan-European authorisation permitting the marketing, sale and supply of the product in all EU MS including the UK.  

“Products may not be dispatched for use in another member State unless the veterinary medicinal product may be lawfully supplied or administered in that member State.”
Therefore we will need to ascertain there are no such restrictions  We will enquire into the local and national regulations pertaining in your part of the EU to confirm that there are no local or national restrictions with regard to the receiving of supply of products from the UK which fall into the category POM-VPS or NFA-VPS.
 
As these products are animal medicines there may be some regulations during transportation that these products get stopped in transit, we need you to take full responsibility for this action. We do everything in our power to make sure these products do reach you. When local conditions allow we send items by European tracking.

Please note that all our products are as pictured and as such the packets are printed in English along with the relevant usage and dosing guidelines. You must be able to understand all such wording before administration.

 

Returns Policy


You may return most new, unopened items within 30 days of delivery for a full refund. 

You should expect to receive your refund within four weeks of return, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.